If assembly services have been requested, the customer is still responsible for retaining the original packaging in the event of a return. Save original packaging in case of a return.
- The package is delivered directly to the selected room.
- Items are unwrapped and packaging is removed by the delivery team.
- Delivery up to two flights of stairs included.
- A customer signature is required. If refusing the order for return, please notify the delivery team at the time of delivery.
Apartment building orders will be delivered inside the entrance of the building. Flight of stairs not included.
- The customer must be present to receive the order.
- Assembly, unpacking, and removal of packaging not included.
All freight is delivered to the curb or end of the driveway outside the requested delivery address
- You will be responsible for transport beyond that point
The customer must be present to receive the order.
Assembly, unpacking, and removal of packaging not included
- Returned items will be inspected within 1 day of receiving the merchandise to ensure new condition.
- Any items returned in new condition with original packaging will incur a return shipping fee which will be deducted from the refund amount.
- Any items returned in new condition without the original packaging will incur up to a 35% restocking fee and a return shipping fee, which will be deducted from the refund amount.
- Damages incurred during return shipping due to insufficient packaging will not be eligible for a refund.
- Return shipping is the same rate as our basic shipping fee.
- The original shipping or delivery charges are non-refundable.
- Refunds generally take between 7 to 10 business days to be credited after the merchandise has been inspected.
- For any assistance, the Customer Service Department can be reached at 404-477-0038, Monday-Friday 9:30 am to 6 pm Eastern time.
The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier's schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
- Delivery teams are only able to deliver Monday-Friday during standard business hours, and they provide a 2-hour delivery window.
- Inform a Direct Furniture representative if you have any circumstances that could affect the delivery (additional fees may apply):
- Very narrow driveway
- Dead-end street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a specific place
- Delivery to a side door or garage entrance
- Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs
REPORTING ORDER DAMAGES:
We package our products to remain intact during transit, however, unexpected incidents may happen resulting in damage. If in the unlikely event items arrive in less than perfect condition, please call 404-477-0038 or email [email protected] within 1 day of delivery. Customer service will be able to provide assistance.